Privacy Policy
1. Introduction
At RiverCity Motorway we are committed to ensuring the privacy of your information. RiverCity Motorway is bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth). The Privacy Act and general law place strict requirements on us to treat any information that we hold about you as confidential. This privacy statement details how we handle and protect that information.
If you have any questions relating to this privacy statement please contact our Privacy Officer (contact details provided above).
Privacy Officer contact details:
Telephone number: 61 7 3837 4858
Facsimile number: 61 7 3837 4999
RiverCity Motorway Management Limited (RiverCity Motorway)
This privacy statement is made on behalf of RiverCity Motorway Management Limited (ACN 117 343 361). All references to “RiverCity Motorway”, “we”, “us” or “our” in this policy are references to RiverCity Motorway Management Limited and its related bodies corporate.
2. Our Information Handling Policies
RiverCity Motorway will only collect personal information by lawful, fair and unobtrusive means and will only use that information to the extent necessary for its business purposes. Where reasonable and practical, personal information will be collected directly from the individual.
RiverCity Motorway will only collect sensitive information with the individual’s consent. RiverCity Motorway will only use personal information collected for the purpose for which is was provided, or will otherwise comply with the requirements of the Act.
4. Collection
The information we collect from you will depend on what services we provide to you and may include the following:
- your name, address and contact details;
- your e-mail address;
- your tax file number;; and
- details of specific transactions.
Where we collect information
In most instances information about you will be collected from you either in writing, via email or from telephone contact.
We may also collect information about you from our web site but this information will only identify who you are if you provide us with your details (eg. if you e-mail your contact details to us or if you use a logon and password to access a particular service).
When you visit our web site our web server collects the following types of information for statistical purposes:
- your Internet service provider’s address;
- the number of users who visit the web site;
- the date and time of each visit;
- the pages accessed and the documents downloaded;
- the type of browser used.
No attempt is made to identify individual users from this information. The RiverCity Motorway web site may contain links to the web sites of third parties. If you access those third party web sites they may collect information about you. RiverCity Motorway does not collect information about you from the third parties. You will need to contact them to ascertain their privacy standards.
5. Cookies
A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web server. Cookies store information about your use of our web site. Cookies also allow us to provide you with more personalised service when using our web site. RiverCity Motorway uses cookies to:
- determine whether you have previously used the RiverCity Motorway web site;
- identify the pages you have accessed;
- facilitate administration of the site and for security purposes.
Most web browsers are set to accept cookies but you may configure your browser not to accept cookies. If you set your browser to reject cookies you may not be able to make full use of the RiverCity Motorway web site.
6. Uses and Disclosure of Information
We will only use or disclose the information collected about you for the purpose for which it was collected, for related purposes which you would reasonably expect us to use or disclose the information for, or where you have consented to us using or disclosing the information.
We may use your personal information to:
- respond to any specific requests you may make of us;
- help us to assess products that may suit your financial needs;
- audit and monitor the services we provide to you;
- update your personal files; and
- enable us to meet our obligations under law, for example, the Financial Transaction Reports Act 1988 (Cth) and Australian taxation laws.
We may disclose your personal information to:
- related companies within the RiverCity Motorway group of companies for marketing purposes;
- our agents, contractors or third party service providers to enable them to provide administrative and other support services to us; and
- where the disclosure is required by law, for example to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes.
7. Email Address
If you provide us with your e-mail address during a visit to our web site it will only be used for the purpose for which you provided it to us. It will not be added to a mailing list without your consent unless the mailing list is related to the purpose for which you provided your e-mail address to us. We may use your e-mail address, for example, to provide you with information about a particular service or respond to a message you have sent to us.
If you subscribe to one of our services and provide your e-mail address to us so that we may communicate with you through e-mail, we may also use your e-mail address to advise you of upgrades and changes to those services.
8. RiverCity Motorway’s Contractors
RiverCity Motorway may use third party service providers to maintain some of our data systems and provide auxiliary services. We require any party that has access to personal information to conform to our privacy standards.
9. Direct Marketing
We do not disclose information about you to third parties for marketing purposes.
10. Security and Retention Policies
RiverCity Motorway is committed to ensuring the security of information that we hold about you. We take all reasonable steps to ensure that the information we hold about you is stored securely, whether in a physical or electronic form. In addition, only authorised personnel have access to personal information such personnel have agreed to ensure confidentiality of this information.
If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. RiverCity Motorway does not have control over information while in transit over the Internet and we cannot guarantee its security.
11. Access and Correction
We try to ensure that all information about you that we collect, use or disclose is accurate, complete and up-to-date.
You may at any time request access to personal information that we hold about you. If there is an error with our information or our information is incomplete, you can advise us and we will, if needed, correct or add information.
We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request. If you would like to request access to the information we hold about you, please contact our Privacy Officer (contact details provided above).
12. Disputes
If you have a complaint about our treatment of your privacy, please contact our Privacy Officer (contact details provided above). Our Privacy Officer will investigate your complaint and endeavour to resolve any issue to your satisfaction.
If we do not adequately answer your concerns, you have the right to make a complaint to the Privacy Commissioner. The Privacy Commissioner can be contacted by telephone on 1300 363 992.
