FAQs
CLEM7 TUNNEL
The CLEM7 is reliably the fastest, safest way to get from one side of Brisbane’s CBD to the other without having to stop at any traffic lights along the entire tollway.
Your time is better spent by choosing the CLEM7 for everyday travel, with up to 20 minutes saved in comparison with alternative routes.
With cars paying just $2 from 1 July 2010 to travel 6.8km under the Brisbane CBD, the CLEM7 offers greater convenience and value for money.
Businesses, courier companies, trades-people and other users will save on time, fuel expenses, vehicle wear and tear and do their part to reduce emissions by using the CLEM7 every day.
The tunnel links with five major Brisbane roads and other important routes, including the Pacific Motorway and Ipswich Road at Woolloongabba, Lutwyche Road and Inner City Bypass at Bowen Hills, and Shafston Avenue at Kangaroo Point.
You can trust that the CLEM7 is the best way to connect to your destination on time, every time.
The Clem Jones Tunnel (CLEM7) was named after Brisbane's longest serving Lord Mayor, Dr Clem Jones. It is also the first section of the new M7 motorway due to be completed following the construction of Airport Link.
Combine the two and you have CLEM7!
The $3 billion CLEM7 is an engineering feat and a Brisbane icon. It is owned and operated by a Queensland company, and will provide a long-term traffic solution to help reduce congestion and keep you moving well into the future.
In 2005, the CLEM7, then known as the ‘North-South Bypass Tunnel’ project, was identified by Brisbane City Council as a key short- and long-term solution for tackling traffic congestion in Brisbane. In 2006, Brisbane City Council awarded the job of designing, constructing, operating and maintaining the CLEM7 for 45 years to RiverCity Motorway Group.
RiverCity Motorway Group is a Queensland company, listed on the ASX with more than 10,000 shareholders. As such, the CLEM7 tollway is a privately-owned road. RiverCity Motorway Group successfully raised the capital required to build the iconic tunnel, and tolls are charged to motorists using the CLEM7 to re-coup the cost of building and operating this important piece of infrastructure for the people of Brisbane now and well into the future. This way, completion of the tunnel has been brought forward by many years.
Motorists can continue to use the existing surface roads to travel between Bowen Hills, Kangaroo Point and Woolloongabba. Choosing the CLEM7 means a saving in time, fuel costs and vehicle wear and tear, so use it to get straight to where you need to go on time, every time.
All signage for the CLEM7 underwent a rigorous design and approval process during the course of construction. Signage was designed in accordance with specifications set out in the Queensland State Government’s Manual of Uniform Traffic Devices, and was approved by Brisbane City Council and the Department of Transport and Main Roads.
Monitoring and review of signage is an ongoing process which is part of RiverCity Motorway Group’s commitment to providing a great CLEM7 experience for motorists.
TOLLING
Click here to find out toll prices and vehicle classifications.
If you already have an electronic tag, you don’t need to do anything – the toll will be charged to your existing account.
If you don’t have an existing toll payment account, the easiest way to pay your tolls is to call FLOW Tolling on 13 13 57 or visit
www.flowtoll.com.au.
Otherwise, we’ll send you a bill and until 30 September 2010, all you’ll pay is the cost of the toll.
FLOW Tolling is a new tolling provider for Brisbane, and is the official tolling partner for the CLEM7 and the Go Between Bridge. It’s the easiest, most affordable way to pay for travel on any tollway, including the Gateway and Logan Motorways, offering an alternative for motorists who want to avoid extra fees and receive high quality customer service.
Yes - you can use your FLOW Tag on any tollway in Australia.
No tag? No worries!
You can still use the CLEM7 if you do not have an electronic tag fitted in your vehicle.
If you own a Queensland registered vehicle, we’ll simply post your bill in the mail. Until June 30, 2010 all you’ll pay is the cost of the toll. In addition to the toll discount, the CLEM7 is waiving image processing fees (normally 40c per trip) until 30 September 2010.
Cameras situated at the Bowen Hills entry and exit portals of the tunnel will capture an image of your license plate and identify the registration details. You then have 72 hours to pay online or via the FLOW call centre on 13 13 57. If you do not pay within this period we will send an invoice to the address associated with the individual’s name or company registered as the owner of the vehicle.
No. If you already have an electronic tag from another tolling provider, you do not require a FLOW Tag to travel on the CLEM7.
All electronic tags, regardless of the provider, will work on any tollway in Australia.
If you have used the CLEM7 and don’t have a tolling account, or have not paid your toll by phone or online within 3 days, you will receive Your Bill in the mail.
Your Bill allows you to use the CLEM7 without pre-paying. You can use the tollway and then we will send you a bill. Up until 30 June 2010, you’ll only pay the toll.
There are several reasons you may have received a bill for your CLEM7 toll in the mail:
· Is your tag in the correct position on your windscreen? Your tag may need to be re-positioned.
Click here to find out how to fit a tag correctly.
· Has the licence plate number of the vehicle you travelled in been added to your account? Contact your tolling provider to ensure your account details are up to date.
· Does your account have sufficient credit? If the balance of your account is below the minimum allowable balance, your account may be in suspension at your time of travel through the CLEM7.
To pay your bill, it’s simple. Visit
www.flowtoll.com.au and go to the ‘Pay CLEM7 Bill’ section on the far right side of the homepage. Enter the invoice and licence plate numbers. When you arrive at the second screen, you will be asked to enter your account details for your tolling provider. Fill out this section, and your account will be charged for the
Your Bill amount.
If you have any queries regarding this process, or would prefer to talk to a customer contact representative, call FLOW Tolling on 13 13 57.
TUNNEL SAFETY
You can be confident that the CLEM7 is always the safest way to bypass the Brisbane CBD. A range of integrated safety systems operate 24 hours a day, 7 days a week and are managed by the Tollway Control Centre at Bowen Hills to ensure the safety of motorists remains the top priority.
Tunnel operators have access to more than 350 cameras which allow them to see any part of the tollway at any time, together with traffic management, air quality and communication systems managed at the touch of a button. If there is an incident or break-down, systems kick into gear to manage traffic efficiently and ensure the incident is cleared as quickly as possible.
A dedicated team of people operate world-class safety systems to manage the CLEM7 24 hours a day, 7 days a week, so you can be confident the CLEM7 is always the safest way to get straight to it.
We have an incident response crew on hand ready to be dispatched free-of-charge by the Tollway Control Centre 24 hours a day, 7 days a week. The incident response crew operates tow trucks, attenuators to assist with lane closures and a number of smaller vehicles to respond quickly and keep traffic flowing in the CLEM7. Motorists can provide feedback about this service by calling 1800 741 741 or emailing
info@clem7.com.au.
If your vehicle breaks down or you are involved in an incident in the CLEM7, stay in your vehicle if it is safe to do so. The incident response crew will be dispatched to assist you right away.
The CLEM7 is the widest tunnel of its type in Australia, with the north and southbound tunnels measuring 8.5m wide each. There are wide shoulders on each side of the lanes, providing ample room for vehicles to pull over if necessary and wait for the incident response crew to attend and provide assistance.
The CLEM7 has the most up-to-date safety systems of any tunnel in Australia, and is unique in comparison to most other motorways and surface roads. When a break-down or incident occurs, safety systems are immediately activated to quickly manage the flow of traffic, and to ensure motorists keep moving.
If an incident or break-down occurs, electronic messages on the roof of the tunnel will provide clear instructions for motorists about what to do. In addition, the tunnel announcement system will broadcast messages direct to motorists via in-car radios and the public announcement system. The CLEM7 speed limit is changed accordingly and the incident response crew dispatched right away.
As incidences and break-downs are able to be responded to quickly and effectively, it was not deemed necessary or feasible to build an extra lane inside the CLEM7.
The following vehicles are prohibited from entering the CLEM7:
· Vehicles and loads exceeding 4.6m high or 8m wide
· Vehicles displaying a dangerous goods placard.
Detection systems outside the tunnel will notify drivers of height limits. Warning signals will be initialised if the height limit is breached. All vehicles exceeding the height limit will be advised to take an alternative route.
Queensland Police will also be notified of any placarded vehicle entering the tunnel.
Click here to find out about how the CLEM7 ventilation and air monitoring systems operate.
There are speed cameras operating inside the CLEM7 to ensure continued safety for motorists. These cameras are owned and operated by the Queensland Police Service.
The CLEM7 speed limit is 80 km / hr unless otherwise signed.
Pedestrians , cyclists and mopeds are prohibited from entering the CLEM7.
