Clem Jones Tunnel

FLOW is the easiest way to pay for travel on any toll road in Australia providing a range of simple payment solutions to suit your needs. FLOW ensures your travel through Brisbane is straightforward and direct, helping to make your journey easy and reliable.

FLOW is the official tolling partner for Brisbane’s Clem Jones Tunnel, the CLEM7, and the Go Between Bridge. We have a variety of toll payment solutions designed to meet your needs including:

There are several reasons you may have received a bill for your CLEM7 toll in the mail:

· Is your tag in the correct position on your windscreen? Your tag may need to be re-positioned. Click here to find out how to fit a tag correctly.

· Has the licence plate number of the vehicle you travelled in been added to your account? Contact your tolling provider to ensure your account details are up to date.

· Does your account have sufficient credit? If the balance of your account is below the minimum allowable balance, your account may be in suspension at your time of travel through the CLEM7.

To pay your bill, it’s simple. Visit www.flowtoll.com.au and go to the ‘I would like to ... Transfer an invoice to my toll account' section on the left side of the homepage (under the PAY A TOLL NOTICE option). Enter the invoice and licence plate numbers. When you arrive at the second screen, you will be asked to enter your account details for your tolling provider. Fill out this section, and your account will be charged for the amount.

Yes you can. Your FLOWTag is valid on any toll road in Australia.

To travel in Queensland, you do not specifically require a FLOWTag. We welcome tags from other tolling providers on the CLEM7 and Go Between Bridge.

FLOWTags also work on all toll roads in Australia – so if you are considering a tag, why not apply for a FLOWTag.

Click here to find out more.

Open an account online! Simply click here to select the account you wish to open.

Top up your FLOW account by logging into your account and selecting the ‘Top Up Account’ option under ‘Payments’.

In this area you can top up your account by credit card or direct debit.

Did you know you can set your account to automatically top up? Take the hassle out of tolls, log into your account and select automatic top up under the My Account section.

CLICK HERE to log in.

Please click here to view all FLOW's fees and charges.

A image processing fee is a fee that is charged by a toll road when an image of your vehicle's license plate is taken. It is applicable if your vehicle does not have an electronic tag installed.

Free-flow tolling means that instead of stopping at a toll booth to pay for travel on a toll road, you can keep travelling to your destination. Electronic fixed overhead frames, or gantries, are now in place on Queensland toll roads. Tag sensors and cameras are mounted on the gantries to capture electronic tags and licence plate details as vehicles pass through.

Trips for vehicles with an electronic tag are billed to the motorist’s tag account. If vehicles do not have a tag, the licence plate number is checked to see if the vehicle has a Tag, Plate or Pass Account.

Free-flow toll roads allow motorists to experience quicker travel times and less congestion by avoiding toll booths. Simply drive along the toll road and pay for your toll with one of our easy payment options.

CLICK HERE for more information about FLOW payment options.

Vehicle classifications are developed by individual toll road operators. Below is an overview on the vehicle classifications for the CLEM7 and Go Between Bridge.

Vehicle Type	Description
Motorcycle	Two and three wheeled motor vehicles constructed primarily for the carriage of one or two persons.
Car	Defined as any car or Class 2 vehicle that is registered for private use.
Light Commercial Vehicle	Any commercially registered motor vehicle that: (a) is a two axle rigid truck or load carrying van or utility, having a gross vehicle mass greater than 1.5 tonnes but not exceeding 4.5 tonnes; or (b) has spatial dimensions which are substantially consistent with the axle and mass criteria in paragraph (a) above.
Heavy Commercial Vehicle	Any motor vehicle that: (a) is a rigid truck with 3 or more axles (b) is an articulated truck (c) is a bus (d) is a two axle rigid truck having a gross vehicle mass greater than 4.5 tonnes (e) is a motor vehicle with a gross vehicle mass greater than 30 tonnes, or (f) has spatial dimensions that are substantially consistent with one or more of the criteria in paragraphs (a) to (e), above.

With video tolling, every time your vehicle travels under a tolling point, an image will be taken of your number plate. The toll, plus any image processing fee charged by the road, will then be deducted from your account.

You can drive through the toll points at the signed speed on the road you are travelling.

If you only use toll roads a few times a year and just want to pay for your trip without opening an account, the FLOWPass is your best option. There are two FLOWPass options to choose from depending on how often you would like to travel.

THE FLOW RoadPass | BEST FOR TRAVEL ON ALL QUEENSLAND TOLL ROADS

Valid for travel on any toll road in Queensland, including the Gateway Motorway, Logan Motorway, CLEM7 and Go Between Bridge. Ideal if you are visiting Queensland or want to travel on Queensland toll roads for a period of less than 30 days. Perfect for visitors to Brisbane!

You can open a FLOW RoadPass online before you travel or up to three days after you travel.

THE FLOW TripPass | ONE OFF TRAVEL ONLY ON THE CLEM7 OR GO BETWEEN BRIDGE

The FLOW TripPass is only valid for use on the CLEM7 or Go Between Bridge, not both roads. A separate pass for each road must be purchased if you wish to travel on both the CLEM7 and the Go Between Bridge. This pass is not valid for use on the Gateway Motorway or Logan Motorway.

The CLEM7 is reliably the fastest, safest way to get from one side of Brisbane’s CBD to the other without having to stop at any traffic lights along the entire tollway.

Your time is better spent by choosing the CLEM7 for everyday travel, with up to 20 minutes saved in comparison with alternative routes. The CLEM7 offers greater convenience and value for money.

Businesses, courier companies, trades-people and other users will save on time, fuel expenses, vehicle wear and tear and do their part to reduce emissions by using the CLEM7 every day.

The tunnel links with five major Brisbane roads and other important routes, including the Pacific Motorway and Ipswich Road at Woolloongabba, Lutwyche Road and Inner City Bypass at Bowen Hills, and Shaftson Avenue at Kangaroo Point.

The Clem Jones Tunnel (CLEM7) was named after Brisbane's longest serving Lord Mayor, Dr Clem Jones. It is also the first section of the new M7 motorway due to be completed following the construction of Airport Link.

Combine the two and you have CLEM7!

The $3 billion CLEM7 is an engineering feat and a Brisbane icon. It is owned and operated by a Queensland company, and will provide a long-term traffic solution to help reduce congestion and keep you moving well into the future.

In 2005, the CLEM7, then known as the ‘North-South Bypass Tunnel’ project, was identified by Brisbane City Council as a key short- and long-term solution for tackling traffic congestion in Brisbane. In 2006, Brisbane City Council awarded the job of designing, constructing, operating and maintaining the CLEM7 for 45 years to RiverCity Motorway Group.

RiverCity Motorway Group is a Queensland company, listed on the ASX with more than 10,000 shareholders. As such, the CLEM7 tollway is a privately-owned road. RiverCity Motorway Group successfully raised the capital required to build the iconic tunnel, and tolls are charged to motorists using the CLEM7 to re-coup the cost of building and operating this important piece of infrastructure for the people of Brisbane now and well into the future. This way, completion of the tunnel has been brought forward by many years.

Motorists can continue to use the existing surface roads to travel between Bowen Hills, Kangaroo Point and Woolloongabba. Choosing the CLEM7 means a saving in time, fuel costs and vehicle wear and tear, so use it to get straight to where you need to go on time, every time.

On Friday 25 February, 2011 the RiverCity Motorway Board of Directors placed the entire Group into Voluntary Administration with the Lenders placing the Group into Receivership. For our customers, it's business as usual. The CLEM7 tunnel will remain open and Flow Tolling will continue to provide tolling services to both the CLEM7 and the Go Between Bridge.

All signage for the CLEM7 underwent a rigorous design and approval process during the course of construction. Signage was designed in accordance with specifications set out in the Queensland State Government’s Manual of Uniform Traffic Devices, and was approved by Brisbane City Council and the Department of Transport and Main Roads.

Monitoring and review of signage is an ongoing process which is part of RiverCity Motorway Group’s commitment to providing a great CLEM7 experience for motorists.

We welcome your feedback on signage. To contact us, please email info@clem7.com.au.

You can be confident that the CLEM7 is always the safest way to bypass the Brisbane CBD. A range of integrated safety systems operate 24 hours a day, 7 days a week and are managed by the Tollway Control Centre at Bowen Hills to ensure the safety of motorists remains the top priority.

Tunnel operators have access to more than 350 cameras which allow them to see any part of the tollway at any time, together with traffic management, air quality and communication systems managed at the touch of a button. If there is an incident or break-down, systems kick into gear to manage traffic efficiently and ensure the incident is cleared as quickly as possible.

The CLEM7 is one of Australia’s safest tunnels. A range of safety features and systems operate in the tunnel to provide the safest driving environment possible.

Click here to view details on the safety measures within the CLEM7.

A dedicated team of people operate world-class safety systems to manage the CLEM7 24 hours a day, 7 days a week, so you can be confident the CLEM7 is always the safest way to get straight to it.

We have an incident response crew on hand ready to be dispatched free-of-charge by the Tollway Control Centre 24 hours a day, 7 days a week. The incident response crew operates tow trucks, attenuators to assist with lane closures and a number of smaller vehicles to respond quickly and keep traffic flowing in the CLEM7. Motorists can provide feedback about this service by calling 1800 741 741 or emailing info@clem7.com.au.

If your vehicle breaks down or you are involved in an incident in the CLEM7, stay in your vehicle if it is safe to do so. The incident response crew will be dispatched to assist you right away.

If your vehicle breaks down

Pull over to the side of the lane and switch on your hazard lights and radio;
Stay calm - an incident response vehicle will be dispatched to assist you as quickly as possible;
Remain in your vehicle unless you are otherwise instructed;
If you do have to get out of your vehicle, watch carefully for other traffic and move to either the walkway or in front of your vehicle. Never stand behind your vehicle.

The CLEM7 is the widest tunnel of its type in Australia, with the north and southbound tunnels measuring 8.5m wide each. There are wide shoulders on each side of the lanes, providing ample room for vehicles to pull over if necessary and wait for the incident response crew to attend and provide assistance.

The CLEM7 has the most up-to-date safety systems of any tunnel in Australia, and is unique in comparison to most other motorways and surface roads. When a break-down or incident occurs, safety systems are immediately activated to quickly manage the flow of traffic, and to ensure motorists keep moving.

If an incident or break-down occurs, electronic messages on the roof of the tunnel will provide clear instructions for motorists about what to do. In addition, the tunnel announcement system will broadcast messages direct to motorists via in-car radios and the public announcement system. The CLEM7 speed limit is changed accordingly and the incident response crew dispatched right away.

As incidences and break-downs are able to be responded to quickly and effectively, it was not deemed necessary or feasible to build an extra lane inside the CLEM7.

The following vehicles are prohibited from entering the CLEM7:

Vehicles and loads exceeding 4.6m high or 8m wide
Vehicles displaying a dangerous goods placard
Mopeds
Tractors
Bicycles

Detection systems outside the tunnel will notify drivers of height limits. Warning signals will be initialised if the height limit is breached. All vehicles exceeding the height limit will be advised to take an alternative route.

Queensland Police will also be notified of any placarded vehicle entering the tunnel.

Click here for more information on CLEM7 vehicle restrictions.

The CLEM7 tunnel is designed to provide the safest driving environment possible for motorists. At nearly 5km long and carrying thousands of vehicles per day, maintaining the quality of air both in and outside the tunnel is an important part of our day-to-day operation.

Click here to find out about how the CLEM7 ventilation and air monitoring systems operate.

Yes. Queensland Police operate speed cameras within the CLEM7 tunnel. Speed and traffic enforcement in the CLEM7 is the responsibility of Queensland Police. These cameras are owned and operated by the Queensland Police Service.

If you have an enquiry about a traffic infringement please contact the Queensland Police Service on 1300 360 610.

There are speed cameras operating inside the CLEM7 to ensure continued safety for motorists.

The CLEM7 speed limit is 80 km / hr unless otherwise signed.

Pedestrians , cyclists and mopeds are prohibited from entering the CLEM7.

Click here to view the CLEM7 tolls.

Click here to view the fees and charges for FLOW.

If you already have an FLOWTag or an electronic tag from another provider, you don’t need to do anything – the toll will be charged to your existing account.

If you don’t have an existing FLOW account, you have three days to pay. The best way to pay your toll is online at www.flowtoll.com.au

THREE (3) DAYS TO PAY

If you have travelled on the CLEM7, you have three days to pay for your toll. You have until midnight three days after you first use the CLEM7 to purchase a FLOWPass.

CLICK HERE TO PAY YOUR TOLL NOW.

THREE (3) DAYS TO PAY

If you have travelled on the CLEM7 or Go Between Bridge, you have three days to pay for your toll. You have until midnight three days after you first use the CLEM7 or Go Between Bridge to purchase a FLOWPass.

CLICK HERE TO PAY YOUR TOLL NOW.

IF YOU DO NOT PAY IN THREE (3) DAYS

You have until midnight three days after you first use the CLEM7 or Go Between Bridge to purchase a FLOWPass.

If you do not pay your toll you will receive an Unpaid Toll Notice with additional fees and charges.

Click here to see more detail on our Unpaid Toll Procedure.

Yes. You can purchase individual trips for the CLEM7 with a FLOW RoadPass.

To find out more information or to purchase a FLOW RoadPass CLICK HERE

In the unlikely event of an incident in the CLEM7, vehicle occupants are advised via variable message signs in the tunnel and by radio rebroadcast on the actions required. Please ensure your radio is on while travelling in the CLEM7.

If you are advised to leave your vehicle, you will be directed to a marshalling area either at an entrance (or exit) to the tunnel or at a cross passage within the tunnel. A white strobe light and illuminated exit sign positioned at the exit point will help guide motorists to the exit point.

Please be aware, you may be asked to leave your vehicle in the tunnel. If this is the case, it is important you leave the vehicle unlocked with the keys inside in the event emergency services need to clear access to the incident.

Click here for more information on safety in the CLEM7.

CLEM7 values your safety.

If there is an incident in the CLEM7 tunnel, the speed limit may be reduced to improve safety.

The radio rebroadcast system in the CLEM7 assists safe travel. By having your radio on during your travel, the Toll Road Control Centre can override the signal on your car radio with safety messages or specific safety instructions.

This applies for most AM and FM radio frequencies.

Yes. The CLEM7 is Australia’s safest tunnel and is monitored 24 hours a day, 7 days a week by the Tollway Control Centre with the help of more than 350 cameras.

When driving through the CLEM7 we recommend all drivers stay in their lane, switch on their lights and turn on their radio. Safety messages are also broadcast over the tunnel’s public address system, so motorcyclists can listen out for information.

For simple tips about driving through the CLEM7 CLICK HERE.

The FLOWPlate account is specifically designed for motorcycles and you will be exempt from the image processing fee. While you still need to pay your tolls, a motorcycle does not require a tag for a safety reasons.

If you have a car and a motorcycle, you can link your motorcycle to a FLOWTag account using the licence plate number. If you just have a motorcycle, we recommend the FLOWPlate account.

Click here to find out more.

FAQS

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USING TOLL ROADS

CLEM7 (THE CLEM JONES TUNNEL)

THREE (3) DAYS TO PAY

THREE (3) DAYS TO PAY

IF YOU DO NOT PAY IN THREE (3) DAYS

MOTORCYCLES

Rivercity Motorway Group of Companies